Shipping Policy

Last updated: 12 September 2026

Where orders ship from

Every order is dispatched from our facility in Jebel Ali Freezone, Dubai, United Arab Emirates. Nothing ships directly from a seller to you. The piece comes to us first, is authenticated, and is only then released and sent on.

How long delivery takes

8 to 15 days from order to delivery.

That window is longer than a normal retail order for a reason. It covers the authentication check as well as transit. The piece has to physically reach us, be examined, and pass before it is released to you. The wait is the product.

You receive tracking by email as soon as your parcel is on its way.

Shipping cost

Shipping is calculated at checkout and shown before you pay. It is included in any refund issued because a piece failed authentication, was lost in transit, or did not match its listing.

Tracking and insurance

All orders ship tracked and insured for their full value. A signature is required on delivery. We do not release high-value parcels for unattended doorstep delivery.

Customs, import duties and local taxes

Customs, import duties and local taxes. For orders delivered in the United States, LuxeVouched pays the import duties. Nothing further is collected on delivery. For all other destinations, import duties, customs charges and local taxes are set by the customs authority in your own country and are the buyer’s responsibility.
They are not included in the price on the site and not collected by us at checkout.

These charges are set by the customs authority in your own country, based on the declared value and the category of goods. We cannot calculate them in advance and we cannot pay them on your behalf. Your carrier will normally contact you to collect them before final delivery.

We declare every parcel accurately and at its true value. We will not under-declare the value of a shipment or mark a purchase as a gift.

If a parcel is refused or abandoned at customs and comes back to us, you are refunded in full, including any duties we paid on your behalf.

If something goes wrong in transit

If tracking shows no movement for 10 consecutive days, or the carrier confirms the parcel is lost, contact us and you will be refunded in full including shipping. See the Returns and refunds policy.

Contact

Email contact@luxevouched.com or call +971 54 365 6377. Support is available 24 hours a day, 7 days a week.

LuxeVouched is operated by luxevouched LLC, Plot No. MO 0622, Jebel Ali Freezone, P.O. Box 11091, Dubai, United Arab Emirates.