Returns & Refunds Policy
Last updated: 12 September 2026
This policy applies to every purchase made on luxevouched.com. Nothing on this page limits rights you have under the law that applies to you.
1. Refunds when a piece fails authentication
This is the core of how LuxeVouched works, and it is the refund path most buyers will use.
When you buy, your payment is held by us. It is not released to the seller. The piece is sent to us and physically examined before anything is released.
If the piece does not pass authentication, the sale stops and you are refunded in full. That means:
- You receive the full purchase price plus any shipping you paid.
- The refund is issued to your original payment method.
- The refund is issued within 5 working days of the authentication decision.
- You do not have to request it, and you do not have to return anything – the piece never leaves our facility and never reaches you.
- The seller is never paid.
2. If your order does not arrive
Every order ships tracked and insured. If tracking shows no movement for 10 consecutive days, or the carrier confirms the parcel is lost, contact us and we will refund you in full, including shipping. You do not have to wait out the full delivery window to raise this.
3. If a piece arrives damaged or not as described
Condition is recorded and photographed before dispatch, including wear and any disclosed restoration. If what arrives does not match what was listed and photographed, contact us within 48 hours of delivery with photographs of the issue.
Where we confirm the piece does not match its listing, we pay return shipping and refund you in full, including the shipping you originally paid.
4. Change-of-mind returns
A piece that passes authentication and matches its listing may be returned if it is simply not for you.
Window: 30 days from delivery.
Return shipping: paid by you.
Condition: the piece must come back as it was sent, unused, with all tags, seals, cards and dust bags included.
Refund: the purchase price, issued to your original payment method within 5 working days of the returned piece being received and checked.
On a change-of-mind return you are refunded in full, including any import duties we paid on your behalf. Return shipping is on us.
5. Customs and import duties
Orders ship from Dubai, United Arab Emirates. US import duties are included in the price and paid by LuxeVouched. For other destinations, import duties and local taxes remain the buyer’s responsibility.
These charges are set by your own country’s customs authority, not by us, and we cannot calculate or collect them in advance. If a parcel is refused or abandoned at customs and returned to us, the refund issued will be the purchase price less the outbound and return shipping actually incurred.
This does not apply to an authentication failure – in that case nothing is shipped to you, so no duties arise, and you are refunded in full under section 1.
6. How to raise a refund or return
Email contact@luxevouched.com with your order number and, where relevant, photographs. Support is available 24 hours a day, 7 days a week. You can also call +971 54 365 6377.
We will confirm receipt of your request and tell you what happens next and by when.
7. Who you are dealing with
LuxeVouched is operated by luxevouched LLC, Plot No. MO 0622, Jebel Ali Freezone, P.O. Box 11091, Dubai, United Arab Emirates. Telephone +971 54 365 6377. Email contact@luxevouched.com.